That's not exactly symmetric with the policy for creators... You guys screwed up on this issue, and you need to stop everything else you're doing until you figure out how you're going to fix the screw-up and apologize. Until then, posting here is not helping your brand image. Maybe if you don't understand what you're doing wrong you could re-read this thread until you do, but really you should just hire a CPA. A bank is not allowed to commingle deposits with its own funds. You should not keep money that is intended for creators.