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A comment on MailChimp deleted my account with no warning. Parent comment

Re:MailChimp deleted my account with no warning by lisper on Wednesday December 19, 2018 @10:14AM (#18716109)
OP here. I waited several hours between contacting MC and posting the blog entry. This was (and still is) a time-sensitive mission-critical issue. I have customers I cannot contact about a potential security flaw in my product. Happily, I need to contact them to tell them that my product is NOT affected, but it could easily have been otherwise, and in the future it might be otherwise. This is an existential threat to my customers and my business. Damn right I'm not going to wait around.

FWIW, MC did respond, saying essentially that there is nothing they are willing to do, and that I need to create a new account. I have written them back asking if I will be able to access my old mailing list from my new account (obviously the answer to that is going to be "no" but I want to get it on the record). They have not responded.

[ Parent | on HN ]
Re:MailChimp deleted my account with no warning by CodeWriter23 on Wednesday December 19, 2018 @02:59PM (#18718956)
It sounds like you afforded more notice to MailChimp than they did for you.
[ Parent | on HN ]
Re:MailChimp deleted my account with no warning by lisper on Wednesday December 19, 2018 @03:04PM (#18719004)
Just because someone is a dick to you doesn't mean that you should be a dick back. Especially when you have no leverage.
[ Parent | on HN ]
Re:MailChimp deleted my account with no warning by tgsovlerkhgsel on Wednesday December 19, 2018 @05:05PM (#18720205)
Well, the only leverage he has is creating bad social media PR, and it seems to be working pretty well.
[ Parent | on HN ]
Re:MailChimp deleted my account with no warning by DoctorOetker on Wednesday December 19, 2018 @02:53PM (#18718890)
it almost sounds like they don't want your customers to know your product is not affected. hypothetically speaking, could one of your clients make a possibly bad hasty security move by being under the immpression your product is vulnerable?
[ Parent | on HN ]
Re:MailChimp deleted my account with no warning by lisper on Wednesday December 19, 2018 @03:00PM (#18718970)
I would give you very long odds that no one at MC had a clue who I was before this story showed up on the front page of HN. My mailing list is very small (it's a very niche product) and I hardly use the MC account (which was the problem to begin with). I'm sure I just got caught in their process. I'm equally sure that their process was designed to thwart abuse, which is surely a major problem for them. (In fact, it surely the major problem for them!) But it just seems to me that they just didn't think it through. This whole unfortunate situation could have been avoided with a single automated email drawing my attention to the fact that my account was about to be closed for inactivity.
[ Parent | on HN ]