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Re:Ask HN: Why is AWS Support so frustrating? by serbiruss on Thursday December 13, 2018 @01:41AM (#18670330)
We're in the same situation, I think AWS's product release has constantly outpaced their support. Basically, support seems to be lagging behind development and release. I think they will eventually stabilize in the next few years (i.e. support will catch up to dev)

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