The IRC server software used by Snoonet, InspIRCd, does not contain any functionality for message interception (it doesn't even tell server operators the contents of a message that has matched a spam filter) and at least on the infrastructure I have access to Snoonet does not have any message interception capability either.
You can use OTR for private IRC chats and an IRCv3 contributor is currently working on an end-to-end encryption system suitable for use in IRC channels so if you're concerned about your privacy you are welcome to use those.
Can you please detail when this was? I would assume based on your example in December 2016, however PIA Support wasn't using Kayako in December 2016. For clarity, I run PIA Support and one of the first things I did when I joined the company was replace Kayako.
Looking at some file timestamps on my laptop, I guess this was around feb or april 2015?
I’ve been running the open source kiwiirc.com project for around 7 years and have always been very careful of who has access to what and so far has been clear of any issues. Hopefully I can now bring the same scrutiny and planning to IRC.com too!
I use kiwiirc.com regularly and love it, by the way. Great work.
I don't know if I'd trust IRC.com.
[1] https://bpaste.net/show/932b93fc2dce
PIA decided to hire this person AFTER other network staff called him out for spying on users.Oh and PIAs support site and customer DB were compromised using a deserialization vulnerability in kayako. They never bothered to publicly acknowledge this, clearly a very "privacy oriented" business.
Kayako seems to have taken down their page detailing this particular vulnerability. Their helpdesk product used to store users sessions as serialized objects in user-controlled cookies, allowing attackers to execute arbitrary code by just sticking an appropriate php object into their cookies.
Any automated auditing tool would've immediately discovered this bug, so clearly PIA just didn't bother.
The cookie looked like this, it's impossible to miss the serialized php object:
But hey, maybe their new CTO - Mark Karpeles - runs a tighter ship ;P