"I had set my life up and housing up to be gone for a year. I’d found people to watch my dogs. And now I’m five months in. I can’t just go back."

I think the issue is more about the lack of refunds and sudden need to make drastic life changes. These people had made a major commitment to a company that folded, sure they can get home, but their lives are still in chaos. It's a reasonable cautionary tale about making such a major life-changing commitment based on the services of a startup.