I do not know how Australian's law say, but fortunately in France all I need is taking a small screenshot or video, publish somewhere and phone (at least for now ANY public administration have human-operated public phone services) signaling a problem. At this point normally other's take the potatoes and work for me as they should being civil servant's...

However I fear a future in witch Windows scenario of the '90s replicate tomorrow with websites and that's far worse since actual IT grow rate and general situation...