I switched to ProtonMail about 6 weeks ago and have had nothing but prompt, positive experiences with their support team. Going so far as releasing new import-export tools which specifically address issues I came across when migrating my mail over.
Re:Firefox partners with ProtonVPN
by windexh8er on Wednesday December 05, 2018 @05:27PM
(#18613315)
Bridge has been in development for while. I'm guessing that's the tool you're referring to. I've asked them about a few more complex scenarios with regard to sharing of mailboxes and group send-as features. My questions were well defined and not answered in their existing FAQ. The problem I experienced was that they gave me non-answers to my questions. Sure, I did receive a response (days later) but the response didn't address my questions. Since your issue seems to have been well defined I'm not all that surprised you had a more positive experience.
Personally, I never had to use their support. I was lucky enough that everything worked well the whole time. Only reason I switched away was that I wanted a calendar too (using fastmail now)
Re:Firefox partners with ProtonVPN
by windexh8er on Wednesday December 05, 2018 @08:13PM
(#18614508)
I was/am contemplating ProtonMail from Fastmail. I've been using it for a couple years now and it's been awesome. I was hoping to gain additional security with ProtonMail but maintain the flexibility I need with multiple accounts and shared addresses that Fastmail does very well.
I'm curious how this bleeds over into support of ProtonVPN.