It's not that you're wrong. You're not. People are complicated, and everyone's the hero of their own story. There are plenty of people out there who give millions to charity but steal from the poor. As a general rule, though, when someone accuses you of being bad and your best argument against it comes down to "what is bad anyway?," you're probably on the wrong side.

Is Facebook universally bad? No. It's done lots of good things. And lots of good people work there. But Facebook is also doing lots of bad things. Your policy chief hired a PR firm to push antisemitic conspiracy theories about George Soros. "People are complicated" isn't an excuse.