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Re:Namecheap announces support for TOTP-based 2FA by cbluth on Friday November 30, 2018 @01:14AM (#18567137)
I want to let you know that your previous 2FA was so awful that I had to turn it off. I had Project FI service, and ported my number back to google voice, which permanently locked me out of my namecheap account. I contacted support for help, but by the time they had responded, I had already lost my opportunity on responding to a gig.

This is probably the worst place to air a grievance like this, but it seemed like my frustrations had fallen on deaf ears. I haven't bought a domain from namecheap since.

Re:Namecheap announces support for TOTP-based 2FA by NamecheapCEO on Friday November 30, 2018 @01:42AM (#18567235)
Thanks for the feedback I appreciate it and I am very sorry to hear about your experience. While I can't go back and change what happened, I want to let you know we recognize the mistakes we've made and I can assure you we are committed to learn from them going forward. I hope one day you'll make it back.