Re:How Restaurants Got So Loud
by otterley on Wednesday November 28, 2018 @10:55AM
(#18552475)
They do want business, just not the kind that people who sit and stay bring. When you’re trying to improve your sales velocity, keeping existing customers moving so as not to dissuade new ones from coming in makes sense.
[ Parent
| on HN ]
How does an empty café with bored looking staff invite new customers in?
When I go into frequently-empty places I find that the staff, who should have all the time in the world to help, are actually more distant, because they're so used to filling up their time chatting together or doing other stuff that when a customer actually does show up it's like some unforeseen situation they didn't plan for.
I would blame the staff themselves for that attitude, not the lack of people sitting around and typing and eavesdropping on each other.
"Not full" is not identical to empty. Busy, but not totally full, is the best of all worlds to the proprietor.