Re:Scammers are changing the contact details for banks on Go...
by helloindia on Monday November 26, 2018 @01:12AM
(#18531487)
This could explain why the scammers were able to claim the bank listings.
The two banks mentioned in the article are nationalised(govt) banks, notorious for unprofessional work-culture. (I have an account at SBI)
I wouldn't be surprised if the emails from Google went to black hole email addresses, giving scammers ownership of the listings.
You can review edits in Google My Business. But Google will sometimes import a bunch of data from a data broker or some other source and bulk update your listings, which you then need to go in and edit again.
Google My Business is also very, very strict about rejecting addresses it does not think are real, which is a bit of a problem for businesses on newly constructed roads, or roads that were recently renamed. If their address normalizer rejects it, you just can't use it.
When you have a problem, Google's customer service is really, really bad.