Every story and comment from the Hacker News API, in a layout borrowed from 2001.
A comment on The Civic Labor of Online Moderators (2016) [pdf]. Parent comment
From Wikipedia....
"Emotional labour is the process of managing feelings and expressions to fulfill the emotional requirements of a job.
More specifically, workers are expected to regulate their emotions during interactions with customers, co-workers and superiors."
The mods are expected to regulate their emotions.
Which makes it emotional labour by default.
By this definition my response to you is emotional labor and you owe me for that.
From Wikipedia....
"Emotional labour is the process of managing feelings and expressions to fulfill the emotional requirements of a job.
More specifically, workers are expected to regulate their emotions during interactions with customers, co-workers and superiors."
The mods are expected to regulate their emotions.
Which makes it emotional labour by default.