Re:The Civic Labor of Online Moderators (2016) [pdf]
by wwweston on Wednesday November 21, 2018 @08:51PM
(#18507418)
Community maintenance is emotional labor as far as I can tell, or at least there's an overlap between the two.
Then again, I can't claim to have a problem-free view of how the terminology is applied because, as far as I can tell, it often escapes any formal definition it might have. And the waters get muddier; the more frequently the term is used to not just to apply a kind of accounting to various social/relationship dynamics but to assert an associated injustice, the more the idea that having to do any kind of emotional labor is associated with injustice.
Then again, I can't claim to have a problem-free view of how the terminology is applied because, as far as I can tell, it often escapes any formal definition it might have. And the waters get muddier; the more frequently the term is used to not just to apply a kind of accounting to various social/relationship dynamics but to assert an associated injustice, the more the idea that having to do any kind of emotional labor is associated with injustice.