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Re:The Civic Labor of Online Moderators (2016) [pdf] by wwweston on Wednesday November 21, 2018 @08:51PM (#18507418)
Community maintenance is emotional labor as far as I can tell, or at least there's an overlap between the two.

Then again, I can't claim to have a problem-free view of how the terminology is applied because, as far as I can tell, it often escapes any formal definition it might have. And the waters get muddier; the more frequently the term is used to not just to apply a kind of accounting to various social/relationship dynamics but to assert an associated injustice, the more the idea that having to do any kind of emotional labor is associated with injustice.

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