Ask HN: support time / cost per user

Posted by elitheeli on Thursday October 28, 2010 @09:58PM
from the ask-hn dept.

If you're willing to share, how much time does your company spend per client per month on customer service or technical support? How much does that cost you, compared to how much that user is paying?

( 2 comments | 6 points | on HN )

Re:Ask HN: support time / cost per user by stakent on Friday October 29, 2010 @02:24PM (#1848350)

I've read some pitch for electronic document exchange system estimating 500 accounts per one full time support person. An account meant to be one middle size company.

[ Parent | on HN ]

Re:Ask HN: support time / cost per user by eof on Thursday October 28, 2010 @10:49PM (#1845867)

I wouldn't mind people doing this with throw aways.

[ Parent | on HN ]