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A comment on Google May Have to Get Used to Third Place in the Cloud. Parent comment

Re:Google May Have to Get Used to Third Place in the Cloud by elguyosupremo on Wednesday November 14, 2018 @07:13PM (#18455619)
If you pay for their enterprise level support for GCP you can get human responses very easily (and quickly on high priority requests) though they tend to have to escalate and complicated issues to their engineering teams. We also have weekly meetings with their CRE team where we can give general input, make feature requests and get support requests/etc expedited as needed.

Their support for small customers could use some improving but their enterprise support is nothing like you describe.

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Re:Google May Have to Get Used to Third Place in the Cloud by ubernostrum on Wednesday November 14, 2018 @07:32PM (#18455727)
Again:

Even if there is real support available, the reputation for a horrible lack of it is so entrenched I don't see how they'll overcome it.

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Re:Google May Have to Get Used to Third Place in the Cloud by netheril96 on Thursday November 15, 2018 @01:03AM (#18457235)
GCP may overcome the bad reputation if many satisfied customers speak up, like your parent post has done.
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