Re:Tesla Names Robyn Denholm as Chairman to Replace Elon Musk
by esotericn on Thursday November 08, 2018 @08:38AM
(#18406118)
In what sense is asking someone to call their manager "harassment"?
If I call a customer service line and ask to escalate (because the bottom tier staff are useless and can only click the same buttons in a UI as I can anyway) is that harassment?
Why is it harassment for a customer to use the time of a company's employees (whilst they're on the clock), but not for a company to use the time of a customer for no reason at all, as a dark pattern to prevent customers from obtaining recourse?
A refund should be a simple matter. Cancel order, send payment, done. Without 50,000 levels of bureaucracy involved, in the UK it could be done via Faster Payments in one second.
If I call a customer service line and ask to escalate (because the bottom tier staff are useless and can only click the same buttons in a UI as I can anyway) is that harassment?
Why is it harassment for a customer to use the time of a company's employees (whilst they're on the clock), but not for a company to use the time of a customer for no reason at all, as a dark pattern to prevent customers from obtaining recourse?
A refund should be a simple matter. Cancel order, send payment, done. Without 50,000 levels of bureaucracy involved, in the UK it could be done via Faster Payments in one second.