Glad to hear it, but I think that just shows us how low the bar is. If it's urgent and important, most businesses can get someone in their office within hours. Obviously it depends on how much business you do with them, but that's OK. With paypal businesses transacting $10k per year month get similar treatment to someone who sells a used ipod once a year.

Also, I've heard examples where this is not the case. Eg Couldn't get Paypal to pick up the phone even though paypal was holding $100ks of their money. (http://mixergy.com/dodocase-patrick-buckley-interview/)