> Microsoft used to cut products that didn't get support questions.

That's a great way to encourage product teams to produce inadequate documentation.

I've read that Microsoft used to bill a product's support costs to the product's engineering team to encourage them to ship products with fewer bugs.

So, you've got to design your product to have just enough support calls to not get canceled, but beyond that minimize them for budget reasons.

Or you just forget about trying to game your employer and just make a good product, satisfied that you're being paid an industry-leading salary and that you and your coworkers' stock options are going to make all of you into multi-millionaires.