Re:WePay Drops 600lbs of ice in front of PayPal Conference
by paraschopra on Tuesday October 26, 2010 @03:06PM
(#1835565)
> Why should WePay have respect for a competitor that doesn't respect its own customers?
A company has to have its own culture of respect irrespective of what culture its competitors have. No where in my comment did I say that I admire Paypal's practices. I just said I found what WePay did a bit naive and a cheap trick. It has nothing to do with Paypal
HNers: just because you disagree with a comment doesn't mean that you should downvote it. It is a personal opinion and in no way frivolous or off-topic.
Re:WePay Drops 600lbs of ice in front of PayPal Conference
by billclerico on Tuesday October 26, 2010 @04:41PM
(#1835998)
we here at wepay have a tremendous amount of respect for paypal. they have built a huge business, growing at 27% per year, with large margins and nearly a hundred billion dollars in annual payment volume.
however - we do vehemently disagree with the way they treat their customers and won't pull punches when we express ourselves about a topic we care dearly about
It seems every month someone is posting about their money being held hostage or outright stolen by PayPal. Most of these complaints are from well-known bloggers/engineers/HN members, so I can only imagine how many people without a voice online are getting screwed. When you're dealing with people's money, you have a strong obligation to handle issues like this with speed and clarity, because money affects people's lives in serious ways. Yet Paypal's customer service doesn't seem to care, and they often take months to reply.
Why should WePay have respect for a competitor that doesn't respect its own customers?