Yes, I know this guy. I don't like the Apple repair (not) strategy. However I've also experience with several other laptop manufacturers. There are at least 5 laptops lying somewhere in my house. Most of them have broken hinges or broken plastic chassis so you can see inside them. Only exception is Toshiba with Pentium3 processor. Ancient but still rock solid, with no sign of wear (I could use it if it wasn't that slow). And the other one is this 6y old Macbook Air.

What I'm trying to say, is that people bitch about the Apple, but there many other horrible brands (models) out there. But there is not enough buyers to point that out as loud as in Apple case.

However the butterfly keyboard scares me a bit. They say it has been fixed, but personally don't have any feedback from Macbook Pro users and also this Air keyboard can be bit different.