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A comment on Building a better gov.uk, step by step. Parent comment

Re:Building a better gov.uk, step by step by stuartd on Friday October 19, 2018 @07:07AM (#18255776)
relentless about user research

You're not kidding there. Every single time I go to do PAYE I get the same survey questions, even though (when I can be bothered) I tell them they could improve the site by .. not showing me the same survey every time.

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Re:Building a better gov.uk, step by step by jon-wood on Friday October 19, 2018 @09:31AM (#18256570)
In fairness I'm pretty sure GDS haven't taken over PAYE yet, so they can't really be blamed for that.
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Re:Building a better gov.uk, step by step by flooq on Saturday October 20, 2018 @08:44AM (#18263028)
GDS don’t actually take over many services. It’s HMRC’s responsibility to update their services to meet GOV.UK standards.
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