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Re:MLab is being acquired by MongoDB by rococode on Tuesday October 09, 2018 @11:39PM (#18181773)
It really depends on your budget for context. If you're running a solo side-project where your database costs are $5-15 a month, paying more than double that just for basic support is a big pain. The cost of support for a single service might end up being more than the total cost of the rest of your stack (VPS/DB/Domain). If you're at a business then sure, $30 a month is no big deal.
Re:MLab is being acquired by MongoDB by CleanShirt on Wednesday October 10, 2018 @02:00AM (#18182366)
Basic support is free. You pay more for better response times and more users being able to open cases. Having said that it is expensive at business level. 10% of your spend if you want the sort of response times you need in production.