Re:Amazon private label brands are quietly taking over Amazo...
by wpietri on Friday October 05, 2018 @03:11PM
(#18150904)
Wow, "stressful" is exactly right. It crept up on me, but it's now rarely a pleasant experience.
Just today I'm returning something. I was trying to buy more of the sort of underwear I like. But I quickly end up in the junky end of Amazon where the same product is listed under slightly different names by different sellers and the interface gets all weird. It must have done that thing where you pick a size, then pick a color, but it automatically adjusts the size to whatever's available in that color. So I ended up with 3 2-packs of too-small underwear. And one of them came without the manufacturer's packaging, just two pairs of underwear in a baggie. Because that's not suspicious or anything. Now I have to package that stuff and haul it to the UPS store.
And I'm totally with you on the advertising. I get how they got there, with a bunch of teams optimizing short-term micro-metrics. But apparently nobody cares about the overall experience.
Just today I'm returning something. I was trying to buy more of the sort of underwear I like. But I quickly end up in the junky end of Amazon where the same product is listed under slightly different names by different sellers and the interface gets all weird. It must have done that thing where you pick a size, then pick a color, but it automatically adjusts the size to whatever's available in that color. So I ended up with 3 2-packs of too-small underwear. And one of them came without the manufacturer's packaging, just two pairs of underwear in a baggie. Because that's not suspicious or anything. Now I have to package that stuff and haul it to the UPS store.
And I'm totally with you on the advertising. I get how they got there, with a bunch of teams optimizing short-term micro-metrics. But apparently nobody cares about the overall experience.