Re:Amazon private label brands are quietly taking over Amazo...
by StreamBright on Friday October 05, 2018 @09:54AM
(#18148106)
This is exactly the reason I was cancelling my Prime as well. And the new delivery service Amazon introduced which had a 50% successful delivery rate. Once I was waiting for the truck to come and asked the driver how he attempted to deliver my stuff and he was just laughing at me. He and his co-workers stole 500 USD+ worth of products from Amazon and I could not get this incident reported, even the manager ignored the details and just kept saying I should report it missing and re-order it.
[ Parent
| on HN ]
Re:Amazon private label brands are quietly taking over Amazo...
by zdragnar on Friday October 05, 2018 @11:26AM
(#18148881)
That sounds like a job for the police, not an Amazon employee.
Re:Amazon private label brands are quietly taking over Amazo...
by billyggruff on Friday October 05, 2018 @11:35AM
(#18148943)
So his taxes have to subsidize Amazon's lack of reliable process?
Re:Amazon private label brands are quietly taking over Amazo...
by zdragnar on Friday October 05, 2018 @02:26PM
(#18150489)
No customer service rep or low level manager is going to have the authority to deal with hearsay customer reports of criminal activity. That's a job for the police, and Amazon may wait to report it until there's corroborating reports or evidence.
It's just as likely that they handed the report off, and it will be handled by someone else entirely. However, none of that makes the situation with the customer right; the customer's problem is they don't have a product. Re-shipping it is just about the only thing they can do in this case.