Re:Apple's Proprietary Software Locks Kill Independent Repai...
by pmontra on Friday October 05, 2018 @06:55AM
(#18147113)
HP also offers on site customer service. I bought the next business day one for the laptop I'm using right now. I payed it a less than 100 Euro for 36 months in 2014. It's more than 100 Euro for each following 12 months period. This should be telling about their expectations of durability and/or availability of spares.
I got the screen replaced for free at home after about one year (a failing contact in the hinges). I sent them a video recorded with my phone to demonstrate the problem. The technician came the next day.
I had to change the keyboard twice (an arrow key years ago and the left ctrl-shift keys died a few months ago). The customer service doen't replace keyboards but the replacement parts are cheap. I bought them on Amazon and looked at videos on YouTube to learn how disassemble and reassemble the laptop (a ZBook 15 first series.) I like that I can open it and replace RAM and disks, which I did. I could even replace CPU and GPU much like in desktops. OK, it's 3 kg and not slim, but it's worth the extra weight and size.
I got the screen replaced for free at home after about one year (a failing contact in the hinges). I sent them a video recorded with my phone to demonstrate the problem. The technician came the next day.
I had to change the keyboard twice (an arrow key years ago and the left ctrl-shift keys died a few months ago). The customer service doen't replace keyboards but the replacement parts are cheap. I bought them on Amazon and looked at videos on YouTube to learn how disassemble and reassemble the laptop (a ZBook 15 first series.) I like that I can open it and replace RAM and disks, which I did. I could even replace CPU and GPU much like in desktops. OK, it's 3 kg and not slim, but it's worth the extra weight and size.