There is a strange desire on this site to assume good faith. I have no idea where that comes from; nearly everybody is clearly posting with a heavy, thick personal bias. I suspect that folks only feel that they are arguing in good faith, and that their feelings blind them to their biases.
Here, I will show you. https://news.ycombinator.com/newsguidelines.html
I ask because I directly attribute almost every bit of "luck" I've experienced to people acting in good faith. It's literally been the most important decision I've ever made and stuck with.
Personally, I have no energy for discussions where people assume the worst by default. That falls way too close to "someone is wrong on the internet" for me. It's easy to find people to disagree with, and difficult to find smart people that can illuminate why you might be holding onto incorrect assumptions.
Try something like "In order to write better tools and automation, I need to empathize with the people using the tools and experiencing day-to-day pain. Can we find somebody who is willing to let me watch over their shoulder for a few minutes on one day?" Note the implicit bargaining for small amounts of time and only small intrusion, as well as the understanding that you are not a decider, but an observer; not an automator, but a pain-reliever.