The real pros know that and will request you call them back. Bank of America didn’t ask me to do this but I was able to verify what they said on my banking app.

Nordstrom was actually one of the few places that I’ve encountered who does this. Someone stole my identity and tried to open a credit card at their store. As soon as I verified it’s wasn’t me in the store she asked me to call back immediately. She wouldn’t even give me a call back number told me to go their website and find it.