One of many depressingly common pathologies in large organizations. The best way to ensure your infrastructure won't break is to ensure it's not used; whether or not that means people can do their job is a concern for a different department.

Welcome to the real world! :)

I have seen this kind of situation, too. It sucks, but if you play by the corporate rulebook and lobby for better rules, you will be either worn out or retired by the time those rules get updated.