- My only experience with UBNT's support was exceptionally poor. When I ran into the above issue, I was using a third party SFP module and support stonewalled me, saying I had to buy one of their modules. They wouldn't loan me one or guarantee a refund if the module didn't resolve the issue. Unsurprisingly, buying their module didn't help at all (though they finally let me RMA the equipment).
Mikrotik's gear has been solid for me. Zero problems whatsoever.
- When it comes to SFP, UBNT's wired gear is unreliable. See https://community.ubnt.com/t5/EdgeRouter/EdgeRouter-X-SFP-le... for an example.
- My only experience with UBNT's support was exceptionally poor. When I ran into the above issue, I was using a third party SFP module and support stonewalled me, saying I had to buy one of their modules. They wouldn't loan me one or guarantee a refund if the module didn't resolve the issue. Unsurprisingly, buying their module didn't help at all (though they finally let me RMA the equipment).
Mikrotik's gear has been solid for me. Zero problems whatsoever.