It was less zeroes and they didn't pay and the guy has threatened to sue. Obviously it's a gray area, which is exactly why there are 2 sides to this argument. Their fine print will either stand up in court, or it won't. But you can't just assume they are going to pay out willingly every time they make a mistake. There is obviously a line where they have to say the risk in not paying out is worth the bad publicity and lawsuit potential. Then they learn from that mistake and move on. Then people use your business moving forward or they don't. That's why I like free markets, the checks and balances are already there to handle situations like this, we don't need legislation.