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Re:ProtonMail Hits 5M Accounts by krn on Tuesday September 18, 2018 @02:38AM (#18013012)
You are not paying for customer service, you are just becoming a paid customer[1]. And then you can compare which email provider treats its paid customers best. For me, the best treatment is when a product is so well thought-through, that I never need to contact anyone about it.

[1] https://drive.google.com/settings/storage

Re:ProtonMail Hits 5M Accounts by araxhiel on Wednesday September 19, 2018 @03:11PM (#18026874)
But there you are just paying for additional storage, not for email service
Re:ProtonMail Hits 5M Accounts by krn on Wednesday September 19, 2018 @04:46PM (#18027561)
ProtonMail also offers a free inbox with a way to pay for additional storage[1]. Would you also think, that by upgrading your ProtonMail storage you are not paying for email service? The only difference is, that Gmail doesn't limit its features for the free users. It's just a different business model.

[1] https://protonmail.com/pricing