The customer's don't see the horrible conditions behind the scenes, all they see are cheap products.

If you're a delivery driver, your job options are extremely limited. You can deliver fast food, or deliver for companies like Amazon. It's either that, or starve.

Or learn another skill?

Not really something you can "just do", when you're living paycheck to paycheck and can barely even pay rent, even after moving to more affordable accommodation, while also keeping your ~15 year old car running, because it's your lifeline to even having a job in the first place.

> Clearly they have been better than the alternatives for customers - otherwise, they would not be successful.

Plenty of shitty companies are successful. They just need to. be more convenient than their competitors.

> Employees also have a choice - Amazon is not a monopoly.

Not yet.