Re:Apple didn't delete that guy's movies – what really happened
by Someone on Sunday September 16, 2018 @03:37PM
(#18000662)
Law trumps whatever sellers say. In the EU, B2C sellers have to comply with regulation that more or less say “once you’re the middle man, you stay the middle man”
Under EU rules, a trader must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised.
If you bought a good or a service online or outside of a shop (by telephone, mail order, from a door-to-door salesperson), you also have the right to cancel and return your order within 14 days, for any reason and with no justification.”
Having said that, sellers are allowed to outsource required support, so I don’t see how products saying the manufacturer will cover repairs and warranties is in conflict with those rules, as long as those manufacturers actually provide the services law requires.
And of course, nothing guarantees consumers will get what they are entitled to, but having the law on their side won’t hurt and may help.
https://europa.eu/youreurope/citizens/consumers/shopping/gua...:
”Guarantees and returns
Under EU rules, a trader must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised.
If you bought a good or a service online or outside of a shop (by telephone, mail order, from a door-to-door salesperson), you also have the right to cancel and return your order within 14 days, for any reason and with no justification.”
Having said that, sellers are allowed to outsource required support, so I don’t see how products saying the manufacturer will cover repairs and warranties is in conflict with those rules, as long as those manufacturers actually provide the services law requires.
And of course, nothing guarantees consumers will get what they are entitled to, but having the law on their side won’t hurt and may help.