Most of this you’re arguing against someone’s subjective opinions, which makes no sense. They are unhappy with the car and service and are taking advantage of a program to return the car. This is how it’s supposed to work. The customer has less bad will against the company and gets out of a car they don’t like. And other potential customers can see that there is less risk for them is they don’t like their new Tesla.

But this part...

Unless he can't stand a small bug in an optional, beta feature.

That’s not okay. Shadow braking is not a small bug. It’s a dangerous thing that can happen. Calling something “beta” doesn’t work when you’re driving down the road at 70 MPH. That’s just plain dangerous. Putting something like that out into the public as a “beta” feature puts not only the customer but everyone else on the road in danger.

I have no problem with a company testing car features on the road with test drivers who are well trained (with well marked cars). But “beta” doesn’t belong on the highway in the hands of a customer.

>If your friends' Tesla has serious software bug, I'm curious to know his experience with other brands!

Most brands have actual knobs and handles instead of putting everything in a digital interface in the entertainment console.

He showed me pictures. The panel issues were really bad. It wasn't something you had to squint to see. It was visible from a distance. There was also a clearly visible scratch on the delivered vehicle.

Maybe he got a "lemon," but in that case Tesla should have been much more ready to fix or exchange the vehicle instead of dragging their feet and arguing over minutia.

I also question what's happening at Tesla when they even ship a vehicle with such obvious defects to a customer.