Re:Mercedes Readies First Tesla Rival in $12B Attack
by Sohcahtoa82 on Tuesday September 04, 2018 @05:44PM
(#17913081)
> That's just Tesla being crap at inventory management
My knee-jerk reaction is to respond that "Well every part they make is going into a new car, they don't have the capacity yet to keep up with production while building spare parts"
But after more thinking, I think you're right. They should prioritize at least having enough spare parts on hand so that people aren't waiting months for new body panels. I think pleasing the people who already have a car in their possession is more important than getting cars to more customers. People on the wait list already know they're going to wait a while, but having to wait an excessively long time for replacement parts creates a very negative user experience and I think is more likely to lead to order cancellations.
My knee-jerk reaction is to respond that "Well every part they make is going into a new car, they don't have the capacity yet to keep up with production while building spare parts"
But after more thinking, I think you're right. They should prioritize at least having enough spare parts on hand so that people aren't waiting months for new body panels. I think pleasing the people who already have a car in their possession is more important than getting cars to more customers. People on the wait list already know they're going to wait a while, but having to wait an excessively long time for replacement parts creates a very negative user experience and I think is more likely to lead to order cancellations.