Re:Loneliness is pervasive and rising, particularly among th...
by e40 on Saturday September 01, 2018 @12:10PM
(#17892472)
Good points, and I wonder if increasingly interactions with people will be because the automation is breaking down.
Chase can't seem to get emails alerts for my son's CC working. Well, they work everywhere but gas stations. They have a category of alerts for gas stations, so there's just some bug somewhere. I've spent hours trying to get them to fix it, and the conversations are always unpleasant.
This isn't the only interaction like this. I've had similar ones with other banks, Google, and other companies in the last last. All negative. All because automation is failing to do something important.
That's a pretty terrible ending, if the only time we talk to humans will be to correct mistakes that software/hardware make.
Chase can't seem to get emails alerts for my son's CC working. Well, they work everywhere but gas stations. They have a category of alerts for gas stations, so there's just some bug somewhere. I've spent hours trying to get them to fix it, and the conversations are always unpleasant.
This isn't the only interaction like this. I've had similar ones with other banks, Google, and other companies in the last last. All negative. All because automation is failing to do something important.
That's a pretty terrible ending, if the only time we talk to humans will be to correct mistakes that software/hardware make.
What have we wrought?