Unless you are paying them, yourself, can you really expect more from them than from a volunteer developer? Maybe they're quite responsive to their enterprise customers. I, personally, suspect they are. On average that may lead to at least some trickle down gains for non-enterprise users, even if their specific reports are useless and pointless.

Fair enough, although I would expect some sort of loss-leader level of support that isn't entirely useless, if you are to drive enterprise adoption from the bottom-up.