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A comment on How to Break the Trust of Your customers in Just One Day - Lessons Learned. Parent comment

Re:How to Break the Trust of Your customers in Just One Day ... by necrecious on Wednesday October 13, 2010 @11:53AM (#1787533)
I switched away from Freemium for my company yesterday. Should have done it a while back.

Free users are harder to support, more vocal and less likely to upgrade. Even a token amount of money initially is probably enough to discourage the "pathological" customers and the sunk costs mindset might encourage spending more money with your service.

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Re:How to Break the Trust of Your customers in Just One Day ... by jacquesm on Wednesday October 13, 2010 @12:11PM (#1787614)
Have you tried to make money on your free users in a different way?
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Re:How to Break the Trust of Your customers in Just One Day ... by necrecious on Wednesday October 13, 2010 @12:20PM (#1787660)
The easiest way to make money is to ask for it directly from the people it benefits.

I suppose I could try selling user data or use advertising. Either require massive number of users and a lot of upfront time to get going.

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