I'm sure I'm not alone in the fear of living in a (not so far) future dystopia where our driver's licences get cancelled because of our driving behavior caught on traffic cameras. "What did I do that caused it to get cancelled?", "We don't know, better luck next time."
"Your test got flagged for cheating, it's a very sophisticated system with IR vision, audio detection and grade assessment, there's nothing I can do."
"Our theft-preventing camera system says you are suspicious, you're gonna have to go now."
When all we have to respond is "its the algorithm", I don't think much people will be ok with that. Youtube for instance has gone down this rabbit hole and a lot of content creators and users are less than happy to receive that answer.
I’d say these errors are not due to the inscrutable nature of ML but bad communication.
There are various issues with this desire, including the wrinkle that humans are not always good at explaining their own decisions and we persistently assume we are. But that's neither here nor there. People like feeling in control, and ML tends to expose that they're not.
I think the real issue is that tech journalists and laymen don’t know enough to understand. You can’t explain multivariable calculus to someone that doesn’t know algebra. Or option 2/3 are the problem.