Ask HN: Review my project - reportaproblem.at

Re:Ask HN: Review my project - reportaproblem.at by SHOwnsYou on Tuesday October 12, 2010 @12:18PM (#1783896)

Seems like a great idea if you can keep it to a very low monthly price with excellent reliability and usability.

I might consider changing the name... Just doesn't feel right.

I would initially think to remove "HTML Snippet" from your page, just because the people that are likely outsourcing their problem reporting to you may be confused by that.

I would also look at how Google sells the simplicity of adsense to users to get them understand they are putting Google's code into their website (or some alternatives to "HTML Snippet"

I would also probably never offer a one time payment for this service. After your first month's fixed costs the early "one time fee" adopters are riding it out until the end for free.

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Re:Ask HN: Review my project - reportaproblem.at by akirk on Tuesday October 12, 2010 @12:25PM (#1783921)

Actually I finally chose the name because the HTML fallback URL ends up being http://reportaproblem.at/yourservice

Could you elaborate on what you mean by removing the HTML snippet from my page? The problem ends up being reported to the e-mail address you enter when signing up. reportaproblem is just the delivery mechanism of feedback.

Thanks for your thoughts!

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Re:Ask HN: Review my project - reportaproblem.at by SHOwnsYou on Tuesday October 12, 2010 @12:34PM (#1783951)

I'm saying that people that understand what an "HTML Snippet" is and how to implement it are likely not your target market.

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Re:Ask HN: Review my project - reportaproblem.at by akirk on Tuesday October 12, 2010 @12:52PM (#1784012)

Well that's the question. I personally find it very appealing to just quickly add a link to a page and then have the benefit of getting problem reports, rather than having to implement that popover myself.

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Re:Ask HN: Review my project - reportaproblem.at by hariis on Tuesday October 12, 2010 @01:03PM (#1784059)

I think the commenter is referring to the terminology "HTML snippet" not the concept of it.

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Re:Ask HN: Review my project - reportaproblem.at by SHOwnsYou on Tuesday October 12, 2010 @02:40PM (#1784400)

Yes exactly. I'm sorry I was not more clear. The phrase "HTML Snippet" may turn some people away if they don't immediately understand it, and those that do understand it will often not be your target market.

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Re:Ask HN: Review my project - reportaproblem.at by andreasklinger on Wednesday October 13, 2010 @03:03AM (#1786373)

as a suggestion: i think its save to use the term plugin or widget nowdays?

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Re:Ask HN: Review my project - reportaproblem.at by roblund on Wednesday October 13, 2010 @09:47AM (#1787036)

I like the name. You might want to also grab the .com or .co if you can just to make it easier for people to find you.

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