Recently my partner had a strap break on her Birks that were only 3 months old. Knowing the age and reputation of the brand, i assumed this would be an easy fix. She emailed them, but got an unexpected response of effectively “bad luck”. They actually suggested we return them to the retailer, but she bought them on vacation, so that’s not possible in this case. Despite explaining that, they didn’t seem to care, in fact, they simply stopped responding to her replies. Needless to say, we are done with the brand now.