Startup School Advisor Track: You Are In

Re:Startup School Advisor Track: You Are In by jaysonelliot on Monday August 20, 2018 @06:46PM (#17804758)

Mistakes happen. Waiting two hours to tell people, then doing so from a do-not-reply address, however, is a poor way to handle them.

If we make a mistake like this as a company, we at least try to make up for it in some way, and make our users feel valued.

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Re:Startup School Advisor Track: You Are In by kcorbitt on Monday August 20, 2018 @07:05PM (#17804937)

It took us a little while to realize what we had done. Once we did, we sent out the correction email as soon as we could. That's not an excuse, but I don't want it to feel like we were intentionally leaving people in the dark.

Sending the follow-up from a do-not-reply was also our mistake. Our default outbound address is do-not-reply, and we forgot to change it as we were drafting the correction. Please follow up to [email protected]. :(

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Re:Startup School Advisor Track: You Are In by zilongli on Monday August 20, 2018 @06:56PM (#17804848)

The 'apologies' email was another bulk no-reply message. Maybe they misapologised, too.

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Re:Startup School Advisor Track: You Are In by samstave on Monday August 20, 2018 @07:32PM (#17805162)

/r/oopsdidntmeantodidntmeantooops

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