Re:Whiteboards used after Gatwick flight information screens...
by isostatic on Monday August 20, 2018 @03:23PM
(#17803013)
Oh I love it
[Gatwick has launched an app] for internal staff at the airport, such as shop assistants, baggage handlers and train station employees.
...
He says the need for the app stems from some passengers entering “panic mode” and expecting to get flight information from anyone who appears to work at the airport. They may approach an employee in a non-passenger-facing department who has no more information than they do.
...
“Passengers sometimes get more information from Twitter and Facebook feeds than from staff on the ground,” says Chacko.
“This is an attempt to bridge that communication gap and make everyone look smarter and more up to date.”
[Gatwick has launched an app] for internal staff at the airport, such as shop assistants, baggage handlers and train station employees. ... He says the need for the app stems from some passengers entering “panic mode” and expecting to get flight information from anyone who appears to work at the airport. They may approach an employee in a non-passenger-facing department who has no more information than they do. ... “Passengers sometimes get more information from Twitter and Facebook feeds than from staff on the ground,” says Chacko.
“This is an attempt to bridge that communication gap and make everyone look smarter and more up to date.”
I wonder how well it worked today
https://www.computerweekly.com/news/4500269843/Gatwicks-Airp...