This. When they ask you "are you sure" they are just wary of getting jerked around by people who really have no idea, and who can't abide having to live with their decisions. They get those people all the time.

As an aside, I remember somebody returning a standard grilled chicken sandwich at McDonalds for being unbearably spicy.

>As an aside, I remember somebody returning a standard grilled chicken sandwich at McDonalds for being unbearably spicy.

Maybe it was secretly a McSpicy? https://www.mcdonalds.com.sg/food-menu/mcspicy/

Well, why can't you just make the food less spicy, but advertise it as more? I don't mean you should lie- just slide your spiciness scale down a bit so that what you call "hot" is actually mild and what you call extra super hot is just sorta-hot, for you, but not for the customers.

I don't reckon anyone has ever requested a refund because they could actually eat what they ordered.

As to those customers who only order hot food to brag to their friends, they can pretend their food is really hot and nobody has to know the truth.

> Well, why can't you just make the food less spicy, but advertise it as more? I don't mean you should lie- just slide your spiciness scale down a bit so that what you call "hot" is actually mild and what you call extra super hot is just sorta-hot, for you, but not for the customers.

Some dishes like Thai Green Curry are based on green chillies (and Red curry on red chillies). Adding less chilli just dilutes the flavour an makes it weak (but still hot). You cannot really substitute the chilli with another milder ingredient like capsicum (bell pepper) because the flavour will change completely.