Re:Snap’s Drop in Active Users Could Signal a Social Media Peak
by mygo on Wednesday August 08, 2018 @01:34AM
(#17713428)
they’re just optimizing for the wrong metric. If the metric was “user satisfaction” they could target it day and night and nobody would be complaining.
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Re:Snap’s Drop in Active Users Could Signal a Social Media Peak
by mehwoot on Wednesday August 08, 2018 @01:51AM
(#17713505)
The reason goodharts law exists is because its hard to measure things like user satisfaction, so we're left with poor proxies like user engagement.
Re:Snap’s Drop in Active Users Could Signal a Social Media Peak
by Uberphallus on Wednesday August 08, 2018 @03:16AM
(#17713807)
Most metrics would imply prison is great: low bounce rate, average session length of a couple of years, very flat retention curve.
Re:Snap’s Drop in Active Users Could Signal a Social Media Peak
by tomerico on Wednesday August 08, 2018 @01:50AM
(#17713496)
Any metric can be abused if you try to optimize it at all costs. You can easily increase average user satisfaction by reducing the usage by less satisfied users, it doesn't mean you improved things.
Re:Snap’s Drop in Active Users Could Signal a Social Media Peak
by sullyj3 on Wednesday August 08, 2018 @02:06AM
(#17713546)
The issue is that something like this difficult to operationalize. User Engagement conflated with user satisfaction, with poor results. Maybe you could force your users to fill out Likert scales all the time, I bet they'd love that.