I'm not normally one to defend upper management, but that's a dick thing to say to someone who probably genuinely wants to help, but isn't authorized to pay for and ship an expensive snack machine into a random building in a giant company.

"I'll see if I can give you some pointers of how to make some progress on that ask"

probably means

"I'm not the god damn office facilities manager, and I'm not spending my limited time and social capital to quarterback your request for you, but I'll see if I can figure out who in god's name in this 70,000+ person company you should talk to, and tips for how you might convince them to change their budget to give you free snacks".