Re:McDonald's Says Goodbye Cashiers, Hello Kiosks
by Tijdreiziger on Tuesday July 24, 2018 @09:00AM
(#17600573)
In the Netherlands, I have even seen one McDonald's where the cashiers' registers were hooked into the same system; i.e. if you ordered at the cashier, you would get a number just as if you used the kiosk and would have to wait at a different counter to collect your order.
Re:McDonald's Says Goodbye Cashiers, Hello Kiosks
by kennydude on Tuesday July 24, 2018 @09:55AM
(#17601004)
Yeah that's the same system we have. It works rather well.
Re:McDonald's Says Goodbye Cashiers, Hello Kiosks
by renjimen on Tuesday July 24, 2018 @06:28AM
(#17599681)
It's also the case in Russia, as I discovered on a recent trip. I wonder how McDonald's decides where to roll the kiosks out first? Countries with lower expectations of customer service?
edit: typo
They've also moved to a style similar to Argos where you pay and then wait in a different place to collect instead of 1 cashier taking on 6 orders and having to crowd around their till. They do have 1 or 2 human cashiers if people choose however.
Overall it's much better. For a customer it's less crowded and for the staff there's less pressure to take on several orders at once.