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Re:GitLab 11.1 released with security dashboards and enhance... by matejlatin on Monday July 23, 2018 @05:22AM (#17591531)
Hey, Matej here, I'm part of the UX team at GitLab. I understand that it can look like we don't spend much time polishing the user interfaces and experiences that much but I can assure that we do. We don't have a split in % on how much time we should spend polishing existing things but maybe it's something we should consider doing.

Just to give an example of a recent redesign of an existing feature that I was involved in, it can be found here: https://gitlab.com/gitlab-org/gitlab-ee/issues/6089

Our application covers the whole DevOps lifecycle which means it takes a lot of effort to upkeep existing and constantly ship new features, but we always strive to do our best.

Thanks for the feedback, I think it will trigger internal discussions on how much time we should spend polishing existing features and experiences.

Re:GitLab 11.1 released with security dashboards and enhance... by detaro on Wednesday July 25, 2018 @06:42PM (#17613585)
Re "polishing", part of that might be treating complaints about experience getting worse differently than requests for improvements. E.g. from a different subthread here: https://gitlab.com/gitlab-org/gitlab-ce/issues/39056 The report clearly is "this has been broken", but nothing in the issue suggests it being noticed as a regression and not just another potential for improvement, whereas the customer will remember "this worked, and they broke it".