>great comment. as an independent game developer i’ve noticed similar things about game players. they are more entitled than saas product users for some reason.

How exactly do you reach the conclusion that gamers are entitled because they expected features explicitly said to be in the game by the lead designer and developer? Sure, gamers can be an ornery bunch, but in this instance Sean deserved everything he got short of the perpetual harassment and threats. He literally defrauded the people who bought his game, and that's not hyperbole.