One issue I have with Amazon is the lack of a concrete return policy. I was looking in to order a relatively bulky item (soundbar) and I wasn't sure if I would like it. The best item-specific return policy information I could get was that I "may" have to pay for return shipping and that I "may" be charged a restocking fee.

I went to a brick and mortar store instead, bought the same product for the same price with a well-defined return policy. I ended up not being impressed with the sound and was able to return it without hassle.

For small items where out of pocket return shipping wouldn't be too expensive I'll go to Amazon, but for large items I'll stick to places with a local presence.